General Inquiries

For questions about Efefi platform features, pricing, partnerships, or assistance with your account, please reach out to our support team at [email protected].

To help us respond accurately and quickly, please include:

• Your name, organization, and primary contact details
• A concise description of your question or issue
• Any relevant account or project identifiers
• Your preferred contact method and time window

Developer Submissions

Efefi welcomes proposals from developers, integrators, and technology partners. To ensure a comprehensive review, please email your submission to [email protected] with the subject line “Developer Submission.”

Include:

• Executive summary of the proposal and intended outcomes
• Technical overview: architecture, APIs, authentication, data flows
• Timeline, milestones, and required resources
• Success criteria and potential risks
• Public repository link or sandbox access, if available
• Contact details for follow-up

Submissions are reviewed on a rolling basis. Acknowledgement will be provided promptly, and further information may be requested to inform our evaluation.

Response Times

Efefi maintains transparent expectations for every inquiry and submission. Our published targets are as follows:

• General inquiries: Acknowledgement within 1 business day; substantive reply typically within 2–3 business days. Priority issues may receive expedited handling.
• Developer submissions: Acknowledgement within 2 business days; initial evaluation within 5–10 business days; final disposition or recommended next steps within 2–4 weeks, depending on complexity. Complex partnerships may require additional discussions.

Note: Timelines may vary during peak periods or due to submission volume. We will inform you promptly if timelines extend beyond published targets.